FAQ & Site Info
Terms of ServiceKindly note we ship from Hong Kong and we always use normal airmail that takes 15-25 working days to arrive.
All returned item (except defective or damaged items) must be in brand-new condition, with original tags and packaging.
In case you are not satisfied with your purchase, you may return or exchange your item, depending on the type and circumstances of the item you bought. We reserve the right to charge a handling fee on all items returned for non-quality concerning issues.
You may return your item by contacting our Customer Service and requesting a return within 14 days of receiving your order.
1. Incorrect items: You have the option of (1) exchanging it for the correct item, or (2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
2. Missing item(s): Once we have confirmed that your item(s) is (are) missing, we will offer a full refund of the item price or start processing a new order for you, without any additional charges.
3. Missing Package: During international shipping, a package may get lost. In this case, please contact our Customer Service to tell us you didn’t receive your package. Once confirmed, we will offer you a full refund or resend it.
4. Defective or damaged item: You can apply for a full refund or an exchange of your purchased item, if it is defective or damaged. When requesting your refund or exchange, please be ready to provide our Customer Service with photographs, clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. We will then ship you a new item immediately.
Once you contact our Customer Service and notify us on which account you prefer to receive your refund, your refund transaction will be processed within 3 business day.
Since different banks provide different transaction policies, you may be asked to cover any occurring service fees by your local bank.
Once payment has been completed, your order cannot be cancelled. You can cancel any unwanted order before paying. Any unpaid order will be cancelled automatically within 72 hrs.